About Us
AMIGOS CHICKEN WINGS DOO
Tax ID (PIB) : 109590194
Company Registration Number (MB) : 21206601
Address : Jevrejska 15, lokal 3, Novi Sad 21000
Email : amigoschickenwings.ns@gmail.com
Phone : 021 529022
Business activity (code) : 5610 - Restaurant and mobile food service activities
Before ordering, please read the terms and conditions. When you order products from this website, by phone, or via mobile applications, you agree to these Terms and Conditions.
If you have any questions, complaints and suggestions please Contact us.
Ordering
By placing an order you accept the general terms of use and privacy requirements for online and mobile food ordering. When you order, we forward your order at the restaurant. When you place an order, we will send you an SMS that the order is being processed and you should expect a response from the restaurant within 10 minutes. Further communication is done between you and the restaurant via SMS. The restaurant is responsible for the preparation, quality and delivery of your order. Conditions of delivery depend only on restaurants. Skyfood is an mediator in the whole process of food ordering.
You agree to be careful especially when you give us your personal information and guarantees that your data will be accurate and complete at the time of ordering.
We will take all reasonable steps to ensure the details of your order and your account, and for this reason we can not be held responsible for any losses you may suffer if a third party attempts unauthorized access to your data that you entered when accessing this page.
Each order that you place is subject to the unavailability of the product, capacity delivery, specified price, selected time and acceptance or rejection by restaurant.
About any change of your order you will be notified via SMS from restaurant. The confirmation message will include details of order, time of delivery specified by restaurant and total price. If their conditions are not appropriate, you can cancel your order. Order cancellation must be carried out within few minutes of placing order.
If the restaurant does not accept your order, in the SMS will be highlighted reason for rejecting.
Prices and Payments
All product prices shown on the website and mobile application are identical to the prices and offers in the restaurant.
If you choose delivery, your order will be delivered to the address you enter during the ordering process.
Delivery fees are displayed on the Info
You can pay for your order in cash, by credit card, or online.
You can pay your orders by cash or credit card in a restaurant or to courier on delivery.
Online Payment
From now on, you can also pay for your orders online using a payment card. Card payment is completely secure. When you select card payment, the system redirects you to a fully secure environment of our payment provider. You will then need to enter your card details and confirm the payment.
First, you need to select the type of card you are using from the drop-down menu, then enter your card number, cardholder name, expiration month and year (all of which are shown on the front side of your card). The last field is the card security code, which you can find on the back of your card – a three-digit number that provides additional protection for online payments.
After confirming, you will be redirected back to our website and receive a notification stating whether your order has been successfully confirmed.
If you enter incorrect card details, the system will return you to the order confirmation page, where you can try the payment again or select another payment method. If the transaction was unsuccessful due to incorrect information, upon returning to our site you will see the following message#58; "Transaction unsuccessful. Your payment card has not been charged."
If the payment provider supports fund reservation, your card will not be charged at the moment of ordering – only funds will be reserved. Payment will be completed only when the order is dispatched. In the event of cancellation, the reservation will be released as soon as possible. If you attempted to pay several times, the same amount may be reserved multiple times, but these funds will not be collected and all reservations will be released at the earliest possible time.
In the case of returning goods and refunding funds to a customer who previously paid with one of the payment cards, in part or in full, and regardless of the reason for the return, amigos.rs is obliged to make the refund exclusively via VISA, EC/MC, Maestro and Dinacard payment method, which means that the bank will refund the funds to the payment card user's account at the seller's request. If amigos.rs does not accept or rejects your order for any reason, the funds will be returned to your account.
A payment is considered successfully completed only once you receive an SMS confirmation.
Exact Description of Goods and Delivery
By clicking on Online Ordering, you will see a full description of all available products for online purchase, including their prices in RSD. For more details on prices and payments, click on Prices and Payments.
Delivery times and order information will be sent to you via SMS, and more details can be found under Delivery.
User Privacy Protection
Your personal data is safe and used exclusively for order processing. For more details about data protection, please see our Privacy Policy.
Complaints Policy
If you experience problems while ordering via the website or mobile application, or if you are not receiving messages, please contact us. All complaints will be processed as soon as possible. Instructions on how to cancel your order can be found under Order Cancellation.
Delivery
Time of delivery that you selected by ordering is subject to change. If the restaurant is in a crowd and can not prepare at the selected time, they will change it at the most closest time. All the details of your order will arrive in confirmation SMS from the restaurant.
Order will be delivered to the address that you provided when you ordering.
Delivery is performed by restaurant or its delivery partners and because delivery time is their responsibility. The restaurant will do the best to deliver all orders on time. If the food did not arrive at the agreed time, please contact restaurant. If delivery is late, costs still will be charged. If restaurant fails to make delivery on time, because of customers error, the customer will be responsible for the delay.
There may be a situation that a restaurant can not do delivery to a location at a specified time. In this case your order will be canceled immediately after ordering, and you will get an SMS message with the details of the rejection.
Cancellation
In the case that you want to Cancel your order, e.g. the price is higher than you expected, delivery time is not what you planned, you have not entered the correct address etc. you need to do that a few minutes after placing the order.
Order can not be canceled if the restaurant has start processing your order or delivery has already been dispatched.
You will be notified by SMS if the restaurant accept cancellation or not. If the restaurant did not accept cancellation, order will be delivered and must be paid. The restaurant can reject order if the product is not available for any reason, if restaurant is too busy, or if not delivery in the region. If the restaurant rejected order, in the sms will be highlighted reasons for refusal.
Information
The customer agrees to provide accurate personal information when registering and placing orders.
The customer agrees that their personal data may be stored, used, and processed for the purpose of fulfilling orders placed on amigos.rs. Customers can view, modify, or update their personal information at any time on the website.
We have taken all necessary measures to prevent online fraud and ensure the security of your data.
amigos.rs is not responsible for system malfunctions or interruptions caused by natural forces beyond control, or by technical issues such as internet outages, equipment failures, or telecommunication network problems.
Complaints
We take customer complaints very seriously, as customer satisfaction is our top priority.
If you encounter any problems when ordering via the website or mobile app, or if you do not receive notifications, please contact us. All complaints will be handled as quickly as possible.
Website usage data may be collected through cookies. Cookies are used to improve user experience, site quality, and the services provided by the website. They allow us to enhance and speed up the ordering process. Cookies are small text files stored on your device by the web server.
Data collected from users is used for analysis, system development and management, as well as for the prevention and detection of online fraud.
We will take all measures to protect user data from unauthorized access, unlawful processing, destruction, or damage.
If there are changes to the Privacy Policy, they will be published in this document. All changes come into effect once published on the website.
Limitation of Liability
We apologize for any mistakes that may appear on the website, but we guarantee that we will remove all deficiencies and errors as soon as possible.
By accepting these Terms, you agree to relieve us from liability which occurred as a result of your use of the information on the site, or liabilities arising from the preparation and quality of food and delivery.
We do not accept responsibility for the delivery and preparation of food, everything that is not the result of our work, so we are not responsible if you incur losses, damages or expense.
We have taken all possible steps to prevent online fraud and to ensure all data collected from you. We kept them in the safest way. However, we can not be responsible for the extremely unlikely event of a security breach of our computer servers.
Privacy Policy
We are committed to protecting the data of all users of the website and mobile application. Information is collected only for the purpose of order processing. The restaurant is obliged not to share customer data with third parties under any circumstances.
To successfully complete an order, users must enter their personal details#58; name, phone number, and address. Users can request account deactivation and termination of data processing at any time.
By accepting the Terms of Purchase, the user confirms that they are over 18 years old, or if under 18, that they have parental consent to enter their personal details if required. In the case of orders containing alcoholic beverages, it is assumed that the user is over 18, or if under 18, that they have parental consent, and thus bear full responsibility.
Data collected from users is used for analysis, system development and management, as well as for preventing and detecting online fraud, and will not be used for marketing purposes.
We can use your information to contact you for notify about news and changes to the site or service.
You agree that we may share your information with third parties (restaurants, marketing and advertising sectors).
We take all steps to protect your information from unauthorized access, unlawful processing, destruction and damage.
If there is a change in the Privacy Policy, the changes will be posted in this document. All changes take effect after publication on the website.
